Digital Streaming FAQs

How do I view the livestream?

To view the livestream, click on the link that we send out before each performance. We recommend that you view the livestream on a computer/tablet using Google Chrome. You can also watch the stream from your smart phone (if you have one).


When will I get the link to the performance?

The link will be sent in an email the day before each performance to subscribers, single ticket buyers from the spring, donors at the $125 level or above, or those that have donated at least $25 and requested access to that performance. If you cannot retrieve your link, please email kneff@sacphilopera.org.


What time will the performance start?

Each performance stream will begin with a pre-concert lecture at 6:40 PM. The concert itself will begin at 7 PM.

Please note that because our broadcasts are live-streamed, rewind features will not be available until each video is on-demand after the performance. If you are unable to attend the pre-concert lecture, we recommend joining at least five minutes before 7 PM so you are able to enjoy all of the music.


When will the video be on-demand?

The stream will be available on-demand for 30 days after the performance and will be accessible no later than three days after the Saturday night stream. Once on-demand, you can watch the performance as many times as you’d like.


How do I adjust my volume?

You can adjust the volume by clicking on the bars on the lower right-hand corner of the stream screen.


How do I view the stream in full screen?

You may view the stream in full screen by clicking the symbol on the lower right-hand side of the stream.


How do I minimize the chat bar?

To minimize the chat box, make sure that your video is not in full-screen mode. To leave full-screen, you can press the “ESC button.” When you have exited full-screen mode, click on the three dots on the top right-hand side of the chat box. Select “minimize,” and then the chat feature will disappear.


How can I watch on my television?

If your television has an input port for you to plug in an HDMI cable, simply plug one end of the HDMI cable into your television and one into your computer. Use your remote to switch the television to the correct input. On your computer, navigate to the video link, click on it, press play, and then enjoy on your television! Make that sure your volume is turned up for you to hear.

Additionally, if you have a smart TV and it has a web browser app, log into your email and open up the email containing the link to the video performance. Simply click on the link, press play, and the video should begin playing.

For more on how to connect to your Smart TV and to see which devices are eligible, click here.


If I have an Apple TV device, how do I connect the stream to it?

If you have an Apple TV device, connect it to your television using an HDMI cable (you will plug one side into the television and one inside into the Apple TV Device). Make sure that both your Apple TV Device and the device you are streaming on (phone, apple computer, tablet) are on the same Wi-Fi network.

If streaming from an apple laptop or tablet device, click the TV icon in the menu bar on the upper righthand part of your screen. Click on “Screen Mirroring,” and choose the name of the television that you would like to stream to. We recommend that you have the display set to “Mirror-Built in
Retina.” Once the video is on your television, click on the Full Screen button on the bottom right hand corner of your device to have the performance take up the entire screen.

If streaming from your smart phone, click on the link we send out to access the Vimeo page. Click on the TV icon and select the television you would like to watch on. Simply press play and enjoy!


If I have a Roku device, how do I mirror screen from an Android or Windows Device to it?

If you have a Roku device, connect it to your television using an HDMI cable. Make sure that both your Roku and your Android/Windows device are connected to the same Wi-Fi network. Go into your Android/Windows device settings and enable screen mirroring (this varies by device). Select
the Roku from the list of mirroring enabled devices, navigate to the video link, and play.


What happens if my stream lags or skips?

Sometimes, when trying to stream from your phone or computer to your smart TV, the stream lags or skips. If that happens often, we recommend attempting to change the device you are accessing the stream from.

For example, if you are streaming from your computer/tablet and have a smart phone: try closing the stream on your computer, opening the stream on your phone, and streaming to your television using one of the steps from numbers 7-9 above.

If you are streaming from your phone and have a computer or tablet with streaming capabilities: close the stream on your phone, open it on your computer/tablet, and stream to your television using the steps described above.


Who may I contact if I have further questions?

For further questions, please call our Box Office phone at (916) 476-5975 or email us at info@sacphilopera.org. We continue to work from home, so if we are unable to respond immediately to your call, please leave us a message and we will get back to you as quickly as we can. Thank you!